This is program is designed for healthcare professionals to enhance and refine your communication skills by increasing your ability to effectively connect and engage with patients and colleagues. You will learn and apply practical strategies to transform your interactions and improve the quality of care you provide.

The curriculum includes:

Communication Theory – Social Penetration Model, Excitation Transfer Theory, Reflexivity

• Communication Techniques – Types and styles of communication, motivational interviewing, types of questions and pitfalls, listening and responding skills, language sensitivity, self-awareness
• Sensitive topics – End-of-life decisions, conflict/management, sexual and mental health, loneliness, isolation, family matters, triggers
• Practice – Includes conducting two motivational interviews as the interviewer and interviewee, peer observations, providing and receiving feedback from peers and trainer

Participants will receive:

• 15 hours of communication training
• 15 continuing education credits
• A digital manual
• A Certificate of Completion

The Nelle Worthington Fund covers all program costs; therefore, tuition and fees will be waived.

Session Dates: April 1, 8, 15, 22 & 29; 9am-12pm each day

Instructor: Katie Greenan, Ph.D.

Delivery Mode: This class will be synchronous and fully online

Cost: Free